Useful Information

If you are looking to place an order or track your order with us at Wild and Free, we have added some helpful points below along with our contact details if you should want to get in touch.
  • We take all of our orders via our website currently.
  • Once you have selected your item and added it to your cart you can proceed to check out and from there select the correct payment method for you. (Payfast, Snapscan, Credit Card, EFT, Zapper)
  • Once the order and payment has been received on our side you will receive a payment confirmation explaining that we have received payment and that your order is automatically added in to production.
  • We currently have a 4/5 WEEK PRODUCTION TIME on ALL orders leaving our studio. As all of our products are all hand made to order this is the reason for the lengthy production time.
  • Unfortunately we cannot take requests for early delivery at this moment however if we do have extra stock on hand your order will be sent out right away.
  • If you are worried that you haven't heard from us since your payment confirmation, don't be....We will be in touch with an update once your order is a few days away from being sent out or if there are any delays during your orders production.
  • Once your order is packaged and ready to be collected via the courier you will then see an email including your tracking number so you can follow up on it's arrival to your door.
  • We recommend adding our email address to your contact email list so you don't miss out on important updates or tracking information.
  • If you are to receive your order and you are unhappy or wanting an exchange, please send your order back to us including a note with your order number and once received we will add the new item in to production.
    Refunds will only be accepted in full if the item has not been used or if broken/incorrect
  • Exchanges: as all bags are made to order it will take a few weeks to remake and replace the item.
  • We understand the suspense and excitement during the production time and we just ask for your patience during those 4 weeks and trusting that we will be in touch once your order is ready to be sent out.

We are a small business manufacturing in Cape Town using local suppliers and local staff to support our local communities, please be aware that as a smaller business we can run in to slight delays. We make our products to last a lifetime and we take great care in every single stitch. We do this out of passion and we can guarantee 4 weeks of manufacturing cannot take away from having a handbag or purse for a lifetime.

If you should need to get in contact with us for anything at all you can use either of our social media pages (Instagram & Facebook) or you can use the email address below: